Privacy Policy

Last updated: 2 August 2026

Who We Are

Vorynix is an online technology retailer serving customers in the United Kingdom.

For data-protection purposes, Vorynix is operated by:

Legal name: [INSERT YOUR FULL LEGAL NAME OR REGISTERED BUSINESS NAME]

Business address: [INSERT YOUR REAL GEOGRAPHICAL BUSINESS ADDRESS]

Email: vorynix.co.uk@gmail.com

The person or business identified above is responsible for deciding how and why your personal information is processed.

Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address and telephone number
• Billing and delivery addresses
• Products ordered, order value and order history
• Customer-support messages and return requests
• Technical information such as IP address, browser, device and website activity
• Cookie preferences and marketing choices
• Payment status and limited payment information supplied by our payment provider

Payments are processed securely by Stripe. Vorynix does not receive or store your complete card number or security code.

How We Use Your Information

We may use personal information to:

• Process, fulfil and deliver orders
• Take payments and issue refunds
• Provide order updates and customer support
• Manage cancellations, returns and product problems
• Prevent fraud and protect our website
• Maintain financial and transaction records
• Improve our website, products and customer experience
• Send marketing messages where you have consented or where otherwise permitted by law
• Meet our legal and regulatory obligations

Our Lawful Bases

We process personal information when:

• It is necessary to perform our contract with you, such as processing and delivering an order
• We must comply with a legal obligation
• We have a legitimate business interest, such as preventing fraud, securing our website or improving customer service
• You have given consent, such as for optional marketing or non-essential cookies

You may withdraw your consent at any time.

Who We Share Information With

We share only the information reasonably necessary with service providers involved in operating Vorynix, including:

• Wix, which hosts and operates our online store
• Stripe and participating banks or card networks, which process payments
• DSers and our product fulfilment suppliers
• Postal, courier and tracking providers
• Website security, analytics and customer-support providers
• Professional advisers or public authorities where legally required

For direct fulfilment, your name, delivery address, telephone number and relevant order details may be provided to the supplier and delivery companies responsible for sending your order.

We do not sell your personal information.

International Processing

Vorynix is operated outside the United Kingdom, and some service providers, fulfilment suppliers or delivery partners may also process personal information outside the UK.

Where data-protection law requires it, we will use appropriate contractual or legal safeguards designed to protect personal information transferred internationally.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may normally be retained for up to six years to handle disputes and meet accounting or legal obligations. Customer-support records may normally be retained for up to two years after the enquiry is resolved.

Marketing information is kept until you unsubscribe or withdraw your consent. Some information may be kept for longer where required by law or necessary to establish, exercise or defend legal claims.

Cookies and Website Technology

Our website may use essential cookies required for functions such as the shopping basket, checkout, security and account access.

Analytics, advertising or other non-essential cookies should only be used where permitted and, where required, after you make a choice through our cookie banner.

You can control or delete cookies using your browser settings. Disabling essential cookies may prevent parts of the website from working correctly.

Marketing

We will only send promotional emails where permitted by law. Every marketing email will provide a way to unsubscribe.

Order confirmations, delivery updates, security notices and replies to customer-support requests are service messages and may still be sent when necessary.

Your Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Receive certain information in a portable format
• Withdraw consent at any time
• Object to direct marketing

These rights are not absolute and may be subject to legal exceptions.

To make a request, email vorynix.co.uk@gmail.com. We may need to verify your identity before completing the request.

Payment and Fraud Prevention

Stripe, participating banks and payment networks may process payment information and perform security or automated fraud-prevention checks under their own privacy policies.

A payment may be declined or reviewed when a payment provider identifies a possible security or fraud risk.

Children’s Privacy

Vorynix is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Security

We use reasonable organisational and technical measures and trusted service providers to protect personal information. However, no website or internet transmission can be guaranteed to be completely secure.

Complaints

Please contact us first at vorynix.co.uk@gmail.com so we can try to resolve your concern.

You may also have the right to complain to the UK Information Commissioner’s Office:

Website: ico.org.uk
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version and its effective date will always be published on this page.

For privacy questions or requests, contact:

Vorynix
Email: vorynix.co.uk@gmail.com
Business address: [INSERT YOUR REAL GEOGRAPHICAL BUSINESS ADDRESS]